Accounting and Billing

How can I receive only one invoice for the payment of more than one order?

To receive only one invoice you have to make a recharge of the user credit and then pay all the orders using as payment method: "user credit".

Can I pay with my credit card a domain property of third-party?

Of course, the accountholder is different from the person who pays.

How can I do a racharge of the user credit?

The recharge can be realized from the control panel on misterdomain.eu logging in from here and clicking on the and clicking on the left column on "Manage credit"> "Add".

For the recharg we accept payment with:

Bank transfer
Credit card
Paypal

I would like to change payment method.

If you have also done the order choosing a payment method, but you want to change it, you have to log in your control panel from here and in the left column click on "Orders pending payment" > "Pay all selected" and choose the payment method you prefer.

Which payment method do you accept?

We accept:

Credit card
Paypal (with account)
Bank transfer

I can't pay with bank transfer, your IBAN code is wrong.

Our IBAN code is correct. Probably you are tryng to do a national transfer, you should do an abroad payment because our company and our bank reside in Spain. Lots of times the internet banking doesn't permit abroad payments, in this case we reccommend you to contact with your branch and ask them how to do an abroad payment. It..... Read More »

Which are your banking data?

These are our banking data: Inmediatamente WEB SL Bank: ING DIRECT 28232 Madrid - Spain IBAN: ES5514650100941900383026 BIC / SWIFT: INGDESMMXXX If your internet banking doesn't accept the BIC/SWIFT code, reinsert it without the "XXX": INGDESMM Company address: Inmediatamente WEB SL Avenida Amsterdam, 1 Edificio "Valdès Center" Torre A - Local A12 38650 Los Cristianos - Spain Bank address: CAP:..... Read More »

There isn't your Vat ESB76673532 in the VIES?

Our registered office (Inmediatamente WEB SL) is in the Canary Islands => Tenerife (Spain). Tenerife is geographically part of Europe, but not in VAT terms. So is correct that our VAT isn't present in the VIES. More information at "Europa.eu", or here. For more information open a Ticket here.

I've bought something, but the invoice has not arrived yet.

The system automatically issues invoices as soon as the payment is recorded. Invoices can be downloaded from the control panel under the "Billing".

To access the control panel, click here and then in the left column on "Billing".

The invoice I downloaded is wrong, you can change it?

Invoices are issued automatically after each purchase and the data that are used are those found in the "Edit user data" in the Control Panel of misterdomain.eu, so those you entered when registering to our site. An invoice can not be modified. We do recommend to keep your billing information up to date in order to avoid being with a..... Read More »

Where can I change invoice data?

The tax data can be changed from the "Edit user data" in the Control Panel of misterdomain.eu.

You can access from here by clicking on "Edit user data" in the left column.

Is possible to have for each order / domain an invoice to my customer?

Yes, it is possible The important thing is to update the billing data in the "User Data change" before processing the creation of an order (registration, transfer, renewal or purchase upgrade) and the related surcharges If you already have an order but you still have to make the payment and you need to change your billing information, you have to..... Read More »

Can you send the invoice by email or by ordinary mail?

Invoices are not sent via email or regular mail but loaded in the control panel of misterdomain.eu into "Billing" section. <<< The invoice is generated in real-time a few moments after payment >>> The invoices are in PDF format and can be downloaded / printed. If you can not download them means you have not installed the necessary software, you..... Read More »

Payment methods