Ind - FAQ Hosting and Domains Misterdomain.eu

How long does it take to register a .IT domain?

The registration of a .IT domain is immediate.

I've bought something, but the invoice has not arrived yet.

The system automatically issues invoices as soon as the payment is recorded. Invoices can be downloaded from the control panel under the "Billing".

To access the control panel, click here and then in the left column on "Billing".

Turn on spam filter - Plesk 12.5

Login your Plesk panel, click on "Mail" and then click on the address you want to modify. (Click on the images to zoom) Click on the top menu on "Spam Filter" and then personalize the options as you want. By clicking on advanced options you can personalize more things, when you have finished, click on "Apply"

I want to change the accountholder of 1 or more domains, what should I do?

The property change of a domain is an operarion thar requires payment ( € 7,00 + vat). To buy it you have to login the control panel click on "Active domains management" > "Panel". From here it's possible to change all the data of the accountholder. (Click on the images to zoom) The updating of contact data (address, telephone number,..... Read More »

Set up email account - Mail

Click the Apple and click "System Preferences". (Click on the images to zoom) Click "Internet Accounts". Click "Add other Account". Click "Mail account". Fill the spaces with your data and sign in. Fill the spaces with your data and sign in. Select "Mail" and click "Done".

The invoice I downloaded is wrong, you can change it?

Invoices are issued automatically after each purchase and the data that are used are those found in the "Edit user data" in the Control Panel of misterdomain.eu, so those you entered when registering to our site. An invoice can not be modified. We do recommend to keep your billing information up to date in order to avoid being with a..... Read More »

What is: "Authority", "Mantainer", "Domain name".

To know the meaning of the basic terms of the procedures for the registration and management of domains on the Internet: Cos'è l'Authority? The Registration Authority (many times in the blog or in the speed discussion groups RA) is a national body (in our case is called NIC, is located in Pisa and can be reached at the following address..... Read More »

I can't ask the domain transfer, the system tells me that it isn't available for transfering.

When the system give that type of error, it's because the domain isn't in the "Ok" status but in the "ClientTransferProhibited" one. For verifying a domain status you have to enter on www.who.is or www.whois.net. To modify the status to the "Ok" one you have to contact the provider and ask to unlock it.

My domain has got hosting, but i can't manage redirect to redirect visitors to another site.

Only packages "Domain Refistration" and "Domain Registration + Email" have got redirect. For hosting domains (Windows or Linux), the solution is uploading in the webspace a page named "index.html" with a redirect script in it like this: <script type="text/javascript"> location.replace('http://www.domainname.ext/'); </script> Domainname.ext must be changed with your domain name, like Misterdomain.eu. This redirect type send the visitor to the page..... Read More »

How can I manage the MySQL database on a Windows Hosting?

The database can be directly managed by the Plesk control panel with phpmyadmin.

How to create a email alias - Plesk 12.5

Log in the Plesk control panel and click on the left menu "Email" then click on the email address you want to modify. (Click on the images to zoom) Write the alias you want to add, if you want to create more than one, click on "Add email alias". When you finished adding all the aliases, click on "Ok".

When should I renew a domain?

The expiring domains should be renewed 10 days before, to avoid paying additional tax for recover the expired domain. This rule applies if the payment has been done with the off-line payment mode (Bank Transfer).

Where can I change invoice data?

The tax data can be changed from the "Edit user data" in the Control Panel of misterdomain.eu.

You can access from here by clicking on "Edit user data" in the left column.

Set up email account - Outlook

Download Outlook from Here. Open it, tick "Manual setup or additional server types" and click "Next>". (Click on the images to zoom) Tick "POP or IMAP" and click "Next>". Fill the spaces as in the example with your data and then click "Next>". Click "Close". Click "Finish".

I bought a hosting linux domain, I uploaded my website, but the domain is not reachable.

Have you modified the DNS record like in the email we sent you?

If the answer is yes, you just have to wait 24 hours for the "DNS propagation" in the net.

Which are your banking data?

These are our banking data: Inmediatamente WEB SL Bank: ING DIRECT 28232 Madrid - Spain IBAN: ES5514650100941900383026 BIC / SWIFT: INGDESMMXXX If your internet banking doesn't accept the BIC/SWIFT code, reinsert it without the "XXX": INGDESMM Company address: Inmediatamente WEB SL Avenida Amsterdam, 1 Edificio "Valdès Center" Torre A - Local A12 38650 Los Cristianos - Spain Bank address: CAP:..... Read More »

How to change NAME SERVER in the control panel

To change name server you have to login the control panel in the "DNS Server" area and click on "Change". We recommend that the DNS Server be the IP addres of the server (ex: 89.188.137.163). If you have to add more than 2 name servers you just have to click on the "Add line" button. When you've finished to change,..... Read More »

Is possible to have for each order / domain an invoice to my customer?

Yes, it is possible The important thing is to update the billing data in the "User Data change" before processing the creation of an order (registration, transfer, renewal or purchase upgrade) and the related surcharges If you already have an order but you still have to make the payment and you need to change your billing information, you have to..... Read More »

SSL certificate for a protected navigation.

An SSL certificate protect the site navigation. The URL of a site or a secure page starts with HTTPS://, where the "s" means secured. An example is https://misterdomain.eu When do you need a SSL certificate: Will your site be any kind of e-commerce? Will your site need any login or do the user need to insert any kind of data..... Read More »

How to create a inbox - Plesk 12.5

Log in the Plesk control panel and click on "Email" > "Add email address". (Clicca sulle immagini per ingrandirle) Personalize the options and click on "Ok".

Where can I create and manage my inboxes of my domain?

Packages "Domain + email" or purchase of "Email" upgrade. Log in the control panel by inserting login data, click on "Active domain management" then on "Control panel" of the domain you are interested in, click on "Email management" > "Add". Packages "Linux basic/plus hosting" and "Windows basic/plus hosting". Log in the Plesk control panel (link to log in and data..... Read More »

How can I do a racharge of the user credit?

The recharge can be realized from the control panel on misterdomain.eu logging in from here and clicking on the and clicking on the left column on "Manage credit"> "Add".

For the recharg we accept payment with:

Bank transfer
Credit card
Paypal

How can I receive only one invoice for the payment of more than one order?

To receive only one invoice you have to make a recharge of the user credit and then pay all the orders using as payment method: "user credit".

Where can I find and how can i insert in filezilla the FTP access data?

HOSTING WINDOWS/LINUX

The FTP access data have to be generated from the Plesk control panel, in the "FTP Access" area.

The data to insert in Plesk are:

Host: 185.114.108.5
Username: domainname.ext
Password: 2hU&inG63&

I've registered a new domain on misterdomain.eu, how can I admin it?

You have to login your control panel on misterdomain.eu with your email and password.

On the right top you'll find the "Panel" and "Active domain management" areas. In the last one you will have to click on "Panel" for the domain you want to admin.

Can you send the invoice by email or by ordinary mail?

Invoices are not sent via email or regular mail but loaded in the control panel of misterdomain.eu into "Billing" section. <<< The invoice is generated in real-time a few moments after payment >>> The invoices are in PDF format and can be downloaded / printed. If you can not download them means you have not installed the necessary software, you..... Read More »

Can I use the web space, the database, third-level domains and inboxes of misterdomain.eu on a domain that i've registered with another provider?

No, it's not possible, our services are closely related with domain name.

For using our services you must to transfer that domain or register a new one.

I've registered a domain, am I the owner?

No, domain names doesn't belong to anyone.

They are outsourced by the Authority to the person who buy them.

I've just registered a domain, but i can't see it in the "Active domain management" area.

If the domain has been bought less than an hour ago you can find it in the "Activating orders" in "Confirmed" status. The order stays in this section for about an hour. After this time the domain will be transferd to the "Active domain management" area. If 2-3 hours passed and you still can't find your domain in that area,..... Read More »

I can't pay with bank transfer, your IBAN code is wrong.

Our IBAN code is correct. Probably you are tryng to do a national transfer, you should do an abroad payment because our company and our bank reside in Spain. Lots of times the internet banking doesn't permit abroad payments, in this case we reccommend you to contact with your branch and ask them how to do an abroad payment. It..... Read More »

Can i set the Lock status for a .IT domain?

No, For the .IT domains the Lock status doesn't exist like for other extensions (Com, Net, Org). The Italian Register introduced new rules for some Lock and Hold status applied to .IT domains. they can be setted up only by public authority or down suspension decree, block or authorized seizure by public authority (police, magistrature, financial police, etc.).

I've uploaded the site in the webspace but i can't see it, why?

There could be 3 reasons: 1. The home page doesn't exist. 2. The home page of the site doesn't have a valid name, the valid ones are: index.htm index.html index.asp index.aspx index.php default.htm default.html default.asp default.aspx default.php 3. The site has been uploaded in a subfolder, not in the primary folder, so the browser is not able to find it..... Read More »

Webmail - How to login your E-mail

If you want to access your mail, you can do it through Plesk, with datas that you received in the activation email. Or typing the following URL that begins with "webmail",but instead of red characters, write your domain with the correct extension: http://webmail.yoursitename.xx/ In the login panel enter ID and password you chose when you created your mail account. ........................................................................................ Read More »

I would like to know if the transfer of my .IT domain it's going correct.

If you inserted the the authinfo code it means that is a REG to REG transfer and you can check it by yourself. From the NIC site http://www.nic.it/web-whois/index.jsf insert the domain and the required control code, then check the "Status": if it's "pendingTransfer" means that the transfer is going correctly, if it's "ok" means that the transfer finished or could..... Read More »

How to activate Autoreply - Plesk 12.5

Log in the Plesk control panel and click on the left menu "Email" then click on the email address you want to modify. Then click on "Auto-reply". (Click on the images to zoom) Fill the spaces then click on "Apply"

How to install WordPress - Plesk 12.5

This guide it's valid for the Linux packages only. On Windows it's strongly discouraged to install apps. If you need to install an app and have Windows, contact us for a package changing. Before installing WordPress: Create the database by clicking on the right top on "Database" and then on "Create database". Fill the spaces as in the example (write..... Read More »

The redirect to the site I've made with Google Sites doesn't work.

It happens because you selected the masked redirect in the control panel or from Plesk "Forwarding frame". To solve this problem, log in your account Google Sites, then in the "Security" area tick on "Allow embedding of your site in other sites", then click on "Save" on the top.

How to install OpenCart - Plesk 12.5

This guide it's valid for the Linux packages only. On Windows it's strongly discouraged to install apps. If you need to install an app and have Windows, contact us for a package changing. --------------------------- Click on "Apps" > "All the apps". (Clicca sulle immagini per ingrandirle) Search "OpenCart" then click on "Install". When the download and the installation will stop,..... Read More »

How to install OsCommerce - Plesk 12.5

This guide it's valid for the Linux packages only. On Windows it's strongly discouraged to install apps. If you need to install an app and have Windows, contact us for a package changing. --------------------------- Click on "Apps" > "All the apps". (Clicca sulle immagini per ingrandirle) Search "OsCommerce" then click on "Install".

Set up email account - Mail Android

First of all you have to update the app, go on the Play Store > My apps, search mail android and the update it. Now open the app and tap on "Add new account". (Click on the images to zoom) Fill the spaces and tap "Manual setup". Tap on "IMAP account". Fill the spaces and tap on "Sign in".

How to install Drupal - Plesk 12.5

This guide it's valid for the Linux packages only. On Windows it's strongly discouraged to install apps. If you need to install an app and have Windows, contact us for a package changing. --------------------------- Before installing Drupal: Create the database by clicking on the right top on "Database" and then on "Create database". (Click on the images to zoom) Fill..... Read More »

Set up email account on iPhone, iPad and iPod touch.

Go to Settings > Mail, Contacts, Calendars. Then tap Add Account. Tap "Add account", then insert name, email address, password and an account description. Tap "Next". Mail will try to find out automatic settings, but we need to set it up manually. Tap "IMAP" and insert the information for the Inocoming and the Outgoing mail server. Don't choose any..... Read More »

How to install PHP Nuke - Plesk 12.5

This guide it's valid for the Linux packages only. On Windows it's strongly discouraged to install apps. If you need to install an app and have Windows, contact us for a package changing. ------------------------------------ Before installing PHP Nuke: Create the database by clicking on the right top on "Database" and then on "Create database". (Click on the images to zoom)..... Read More »

DNS configuration in Misterdomain.eu panel

"A" Record creation: Record type "A" Name: www.misterdomain.eu. (Put the "." at the end) Value: 89.188.137.166 (the IP it's just an example) Another example of an "A" record: Recird type "A" Name: misterdomain.eu. (Put the "." at the end) Value: 89.188.137.166 (the IP it's just an example) Another example of an "A" record: Record type "A" Name: newsletter.misterdomain.eu. (Put..... Read More »

How to protect you from Spoofing

You are a Spoofing victim if: A spammer has stole your email data and he's using your email address to spam. Change immediately the following data and follow read advices to prevent Spoofing. Change your password frequently Don't use the same password on more than one account. Create secure Password: Use minimum 8 and maximum 15 characters with capital letters..... Read More »

How long does it take to register a .com .net .eu .org .info .biz .in .cc .tv .name .mobi domain?

The activation is immediate.

If the domain isn't active after 1 hour from the payment, contat us.

How can I pay my domains renew?

You can pay the renew in these ways: Bank transfer Credit card Paypal (Postepay too) User credit Our banking data are: Company: Inmediatamente WEB SL Bank: ING DIRECT Address: 28232 Madrid - Spain IBAN:ES55 1465 0100 94 1900383026 BIC/SWIFT: INGDESMM (Your internet banking could ask you to add XXX at the ens of the BIC/SWIFT code)

Dns TXT record syntax

If you have to implement a SPF record: - Choose "Record Type" ==> TXT - In "Name" choose the domain name followed by "." for example: mydomain.com - In "Value" insert your string in quotes "", for example "v=spf1 +mx +a ~all" If you have to implement a DMARC record: - Choose "Record type" ==> TXT - In "Name" insert..... Read More »

Set up email account - Gmail Android

Search on the "Google play store" "Gmail", install the app and then open it. Then select "Personal (IMAP/POP)" and tap "Next". Write your email address and tap on "Manual setup". (Click on the images to zoom) Select "Personal (IMAP)" and tap "Next". Insert your password and tap "Next". Fill the spaces with your data, as in the example, and tap..... Read More »

I can receive mail, but i can't send them, why?

There are some of the connections providers that don't admit SMTP servers use on the port 25, at the moment, we only know 4: Wind, Tre, Vodafone and Teletu. <<< To solve the problem you have to replace the port 25 with port 587 >>> Another solution is using providers SMTP servers: WIND: smtp.wind.it TRE: smtp.tre.it TRE (Business): smtp.tre.biz VODAFONE: smtp.vodafone.it..... Read More »

How to change a inbox password - Plesk 12.5

Login to the Plesk control panel (the link and the data for login can be generated from here, clicking on "Active domain management" > "Panel" > "Control panel") and go in the "Email" sections, then click on the email address that you want modify. (Click on the images to zoom) For security reason the password must contain at least 8..... Read More »

My domain expired, can I transfer it to another provider?

If the domain expired you can't transfer it (in all providers). The domain can only be renewed, in the "Deleted domains" area of your control panel. After this you can ask the auth code and transfer it Otherwise you can wait 75 days from the expiring date (40 for the .EU domains and 35 for the .IT ones) and the..... Read More »

How to activate Forwarding - Plesk 12.5

Log in the Plesk control panel and click on the left menu "Email" then click on the email address you want to modify. (Click on the images to zoom) Tick "Activate forwarding" and insert the inbox you want the emails to be sent to, then click on "Apply".

I've seen in Whois that a domain I'm interested in expired, but it is not available for registration, can I register it?

No, it's not possible to register a domain that result expired in Whois. You have to wait the cancellation from the database for register it.

A domain mustn't appear in the Whois database to be registrable.

How to change NAME SERVER .IT domain

Before doing a name server chage on a .IT domain you have to correcty configure the domain in the new DNS servers. If you skip this the NIC will not approve the change and the status will be "pendingUpdate". To check whether the new dns servers are correctly configured before claiming the change, use the dns service check NIC: www.nic.it/dns-check/..... Read More »

Google Apps Configuration

Type, name and value. MX mydomain.ext. value: 1 ASPMX.L.GOOGLE.COM. MX mydomain.ext. value: 5 ALT1.ASPMX.L.GOOGLE.COM. MX mydomain.ext. value: 5 ALT2.ASPMX.L.GOOGLE.COM. MX mydomain.ext. value: 10 ALT3.ASPMX.L.GOOGLE.COM. MX mydomain.ext. value: 10 ALT4.ASPMX.L.GOOGLE.COM. Always remember to put the dot at the end, both name and value.

I've bought a Linux Hosting, but i can't manage the inboxes.

For the Linux Hosting (Plus or Basic) the email is managed by the Plesk control panel, in the "Email" area. The link and the data for logging in Plesk can be generated from here, clicking on "Active domain management" > "Panel" > "Control panel". Some useful links: How to change a inbox password? Setting up of most utilized email client

How to install Moodle - Plesk 12.5

This guide it's valid for the Linux packages only. On Windows it's strongly discouraged to install apps. If you need to install an app and have Windows, contact us for a package changing. ----------------------------------- Before installing Moodle: Create the database by clicking on the right top on "Database" and then on "Create database". (Click on the images to zoom) Fill..... Read More »

DNS configuration for Linux.

The IP address you have to use is in the activation mail of the Linux Hosting. If you choosed hosting linux but you still don't have the email, contact us. Coniguration example for Linux Hosting only (only shown the record you have to modify): Record type "A" Name: misterdomain.eu. Value: 89.188.136.45 Record type "CNAME" Name: www.misterdomain.eu. Value: misterdomain.eu. PAY ATTENTION:..... Read More »

WHOIS service PRIVACY: Obscure the domain owner data

International extensions (COM, NET, ORG, INFO, BIZ, IN, CCTV, NAME, MOBI) The "privacy protection" service completely hides dell'intestatario data. You can activate it from the control panel of MisterDomain.EU clicking on "Active Domain Management"> "Panel"> "Enable" at the words "Privacy". Cost € 5.00 / year .IT domains The Privacy whois service can only be applied to domains registered by natural..... Read More »

How to protect your WordPress site with Plesk.

WordPress security on Plesk. The first security operations for your website are protecting logins, folders, the database and the accounts. The screens shows you how to turn your site into a protect one with Plesk. Pay Attenction: Not all the data can be restored, if you want to restore the old settings, we highly recommend you to do a backup..... Read More »

I can't see my website made with Google Sites through the domain registered on Misterdomain.eu.

It happens because you selected the masked redirect in the control panel. To solve this you have to login your Google Sites account from here, and in the "Security" area, tick on "Allow the embedding of your site in other sites", then click "Save".

How to handle WordPress plugins and themes on Plesk.

Thanks to the WordPress Toolkit on Plesk, you can easily: Install and update WordPress Turn on the webpage protections Handle themes and plugins:

I've uploaded the site in the webspace but i can't see it, why?

I activated the forwarding and the autoreply and now i have problems with the inbox.

It's not possible to activate forwarding and autoreply at the same time, one must to be desactivated.

My domain has got hosting, but i can't manage redirect to redirect visitors to another site.

Only packages "Domain Registration" and "Domain Registration + Email" have got redirect. For hosting domains (Windows or Linux), the solution is uploading in the webspace a page named "index.html" with a redirect script in it like this: <script type="text/javascript"> location.replace('http://www.domainname.ext/'); </script> Domainname.ext must be changed with your domain name, like Misterdomain.eu. This redirect type send the visitor to the page..... Read More »

How to enter a new domain in the semidedicated server

Before reading this article might be interesting to learn how to create a DNS zone template used as a "default", so that the domain that you are about to register / transfer "turns" automatically to your semidedicated server. To insert a domain in the semidedicated server you must first access the plesk control panel. To access it you have to..... Read More »

How to buy and activate Backup - Plesk 12.5

Login the control panel on misterdomain.eu with your email and your password. Choose the domain in wich you want to activate the backup clicking on "Active domain management" > "Panel" > "Backup service" > "Activate". (Click on the images to zoom) Choose how many GBs of space you want to buy for your backup (The space must be at least..... Read More »

The domain I want to register isn't available, what can I do?

You can't do anything, you must choose another domain name or extension (if it is available).

What's the Lock ClientTransferProhibited status of a domain?

The status of a domain can be verified by various pages, we use www.who.is and www.whois.net. This status define untransferable domains for which you can not change the owner/admin or whois data. Can i ask you a "Whois" data update for a domain in "Lock" status? No, every time you'll want to update or transfer a domain in "Lock" status..... Read More »

Where can I create a third-level domain?

The third-level domains can be created in the Plesk control panel clicking on "Add subdomain". The DNS records will be created automatically. The subdomain will be visible after 1-2 hours from the creation. (Click on the image to zoom)

I've uploaded the files on FTP, but I can't see the website, why?

The website must be upload in the "Httpdocs" folder.

The system folders "cgi-bin, error_docs, httpdocs and logs" mustn't be deleted.

If you have uploaded all in the root, move it in the "httpdocs" folder. If you deleted that folder, re-create it and move the files there.

How to handle WordPress plugins and themes from Plesk.

In addition to the normal operations for managing the security of your WordPress site, on Plesk you can install or delete Plugins and Themes.

How to install PHPBB - Plesk 12.5

This guide it's valid for the Linux packages only. On Windows it's strongly discouraged to install apps. If you need to install an app and have Windows, contact us for a package changing. --------------------------- Now click on "Apps" > "All the apps". (Click on the images to zoom) Search "PHPBB" then click on "Install".

New WordPress version 4.7 - Update!

It's available the new 4.7 wordpress version! We recommend you to update WordPress as soon as possible to protect your site from security bugs in CMS, themes and plugins. But first... Backup! Of the database and the httpdocs folder. How to update WordPress? It's easy, you can choose between: From your dashboard From Plesk From FTP (here the instructions).

How to install Zen Cart - Plesk 12.5

This guide it's valid for the Linux packages only. On Windows it's strongly discouraged to install apps. If you need to install an app and have Windows, contact us for a package changing. ------------------------------------------------- Log in the Plesk panel and go "Apps" > "All the apps". (Click on the images to zoom) Search "Zen cart", then click on "Install". When..... Read More »

How to protect sites made with Joomla, Drupal, Magento and others CMS.

Sites made with CMS will have to be updated frequently: From then CMS From the template From the plugins How do I know when I have to do an update? In the showcase of the site there are always warnings about the updates you should do. But the admins also receives an warning email when an update is available. Why..... Read More »

How to install Magento - Plesk 12.5

This guide it's valid for the Linux packages only. On Windows it's strongly discouraged to install apps. If you need to install an app and have Windows, contact us for a package changing. --------------------------- Go in "Apps" > "All apps" (Click on the images to zoom) Search "Magento", then click on "Install". Fill the spaces as in the example (with..... Read More »

I've lost my inbox management data, what can I do?

Packages "Domain + email" or purchase of "Email" upgrade. Login from here with your login data, click on "Active domain management" > "Panel" > "Email management". There you will find inboxes data. Packages "Linux basic/plus hosting" and "Windows basic/plus hosting". Email management it's only possible through Plesks control panel. For privacy, Plesk doesn't admit to see passwords, but only replace..... Read More »

Can i ask the transfer without the authcode?

No, you can't. To transfer a domain you must to have the authcode (Auth info for .IT domains).

If you don't have it, ask it to your provider, it's bound to give it to you.

How to install Typo3 - Plesk 12.5

This guide it's valid for the Linux packages only. On Windows it's strongly discouraged to install apps. If you need to install an app and have Windows, contact us for a package changing. ---------------------------------------------- Log in the Plesk panel and go "Apps" > "All the apps". (Click on the images to zoom) Search "Typo3", then click on "Install".

How to install Joomla - Plesk 12.5

This guide it's valid for the Linux packages only. On Windows it's strongly discouraged to install apps. If you need to install an app and have Windows, contact us for a package changing. --------------------------- Before installing Joomla: Create the database by clicking on the right top on "Database" and then on "Create database". (Click on the images to zoom) Fill..... Read More »

Auth code, what is it?

The auth code or AUTHORIZATION CODE, it's the code you need for transfering a domain with an international extension. If you don't have it you will not able to transfer your domain.

The auth code must be asked to the provider and it is bound to give it to you.

How can I renew a domain?

Click on "Domain to be renewed" and follow our instructions.

If the domain expired, click on "Domains cancelled" and then on "Recover".

I can't insert the "@" in the name of a record.

In order of inserting the "@" insert the domain name without the "www" and with a dot at the end: mydomain.com.

How to install MyBB - Plesk 12.5

This guide it's valid for the Linux packages only. On Windows it's strongly discouraged to install apps. If you need to install an app and have Windows, contact us for a package changing. --------------------------- Click on "Apps" > "All the apps". (Click on the images to zoom) Search "MyBB" then click on "Install". When the download and the installation will..... Read More »

Can I register a domain on Misterdomain.eu and use another provider for the web space?

Yes, after registering the domain it's enough to change the DNS (or NAME SERVER) or a redirect of the domain on another one. All these operations are free. The DNS management is present in the control panel on the "DNS Management" area, and the redirect function on the "Redirect management" area, in the domain control panel.

Can I pay with my credit card a domain property of third-party?

Of course, the accountholder is different from the person who pays.

I want to transfer a domain to Misterdomain.eu, can you give me the authcode?

If you want to transfer a domain to Misterdomain.eu we can't give you the authcode, your provider is boung to give it to you.

Only when you will have the authcode and the domain will be unlocked you can start the transfer from here.

After updating WordPress my webpage is messed up, how can i restore the old version?

First of all, is always good habit to do a backup of your page before updating any CMS. You don't have the backup? If your page goes wrong after the last WordPress updating, here's how to restore the older version. All these operations can be done by the Plesk File Manager. You don't have Plesk? Do it by FTP. Do..... Read More »

I've asked the transfer of a domain, when will it be completed?

Case 1 - Did you received a email from "myorderbox" with a link to confirm the transfer? (did you checked the junk mails?) If you received the email and confirmed the trasfer, it matter of time. A transfer can last more than 10 days. Anyway after the confirm of the transfer from the contact's email address, at least 5 days..... Read More »

I would like to change payment method.

If you have also done the order choosing a payment method, but you want to change it, you have to log in your control panel from here and in the left column click on "Orders pending payment" > "Pay all selected" and choose the payment method you prefer.

The autoreply doesn't work.

Have you already read this FAQ?

The autoreply sends one email each email address, so if an address writes you more than one time, the autoreply will not write it back twice.

Which services are included in the "Domain Registration" package?

The packages includes the registration of the domain name for 1 year, advanced DNS management (DNS configuration in Misterdomain.eu panel) and name servers (How to change NAME SERVER in the control panel), courtesy page and redirect management.

Can I import more than one email address in the forwarding?

No, you can only import one email address.

I want to transfer a domain that I have with you, where can I find the auth code?

The auth code, for security reasons, is directly provided by our staff to the owners email address.

The auth code must be asked from here, our staff will answer within 24 hours.

We also recommend to start the transfering 15 days before the expiring date.

There isn't your Vat ESB76673532 in the VIES?

Our registered office (Inmediatamente WEB SL) is in the Canary Islands => Tenerife (Spain). Tenerife is geographically part of Europe, but not in VAT terms. So is correct that our VAT isn't present in the VIES. More information at "Europa.eu", or here. For more information open a Ticket here.

My actual privider don't want to give me the auth code.

Any provider can reject to give the auth code, especially if asked from the admins email address. If it happens, first of all send a fax or an official communication to the provider asking the auth code. If they still don't give the auth code to you, you can ask it directly to the Reg. In most cases, the provider..... Read More »

How to activate email Antivirus - Plesk 12.5

Log in the Plesk control panel and click on the left menu "Email" then click on the email address you want to modify. (Click on the images to zoom) Click on the top menu "Antivirus", tick "Activate", then click on "Apply"

They sent me an email, but I've not received it.

Ours servers use spam filters based on these DNSBL/RBL: Spamhaus - https://www.spamhaus.org/ Sorbs - http://www.sorbs.net/ SpamCannibal - http://www.spamcannibal.org/cannibal.cgi If someone sent you an email from an IP address that results in one of those RBL, ours servers will not deliver the mail and will send to the sender a message like this: ------------------- The IP Address of the sender (1.2.3.4)..... Read More »

Do my domain risk to expire if I pay with a bank transfer?

Who choose to use bank transfer should do it at least 20 days before the expiring date, to avoid paying additional tax to recover the expired domain. Realizing the bank transfer 20 days before does not mean you lose 20 days of services. The order paid with bank transfer will be added to the "Activating Orders" queue and will be..... Read More »

Why am I obligate to insert my personal data to buy a domain?

Owners data have to be posted in a public database (Whois) managed by the competent authority for each extension. At the registration order moment the customer accepts the responsability of the communicated data. It's possible to protect your data activating the "privacy protection" service. Activation may be required in the registration/transfering procedure of a domain name or in the control..... Read More »

Set up email account - Thunderbird

Download Thunderbird from here, then open the app and fill the spaces with your data and click "Continue" then "Manual config.". (Click on the images to zoom) Fill the spaces with your data, then click "Done". Tick "I understand the risks." then click "Done".

How to install Prestashop - Plesk 12.5

This guide it's valid for the Linux packages only. On Windows it's strongly discouraged to install apps. If you need to install an app and have Windows, contact us for a package changing. ----------------------------------- Create the database by clicking on the right top on "Database" and then on "Create database". (Click on the images to zoom) Fill the spaces as..... Read More »

Which program can I use for the FTP login?

We use and recommend Filezilla.

Download Filezilla now!

Who can register a domain and how to do it on Misterdomain.eu.

Everyone can register a domain (private individuals, companies, associations, non-profit organizations, freelancers...). The private individuals who wants to register a domain must be adult (+18) The .IT domains can be registrated only by private individuals members of the European community, for the others extensions (COM NET ORG INFO BIZ IN CC TV NAME MOBI) there's no limit, everyone can register..... Read More »

Is it possible to register a domain and assign it to third-party?

Of course, during the registering operation it's possible to assign a domain to third-party through the link "Change domain assigner".

More info in the Who can register a domain name and how on Misterdomain.eu faq.

Which payment method do you accept?

We accept:

Credit card
Paypal (with account)
Bank transfer

How to buy a webspace upgrade - inboxes - databases - third-level domains (subdomains)

Have you received a notification from our system about your webspace? You can buy more webspace (and also inboxes, databases and third-level domains), just follow this guide: Click here and login the control panel. (Click on the images to zoom) Click on the left on "Active domains management". Log in the panel by clicking on "Control panel". Click on "Purchase..... Read More »

TXT record maximum value 255 characters.

The maximum length of a TXT record is 255 characters. If the record is longer than 255 characters, you have to divide the key in more text strings that can be maximum of 255 each one, separated by double quotation marks "" (without space between quotation marks). For example you can divide a DKIM key into two parts: Original record:..... Read More »

If I don't want to renew a domain, what should i do?

If I don't want to renew a domain, what should i do? If you don't want to renew a domain, just don't pay it and the domain name and all services related to it will be deleted and disabled. All files, database, third-level domains and inboxes will be deleted. If your domain expired and you want to recuparate the backup,..... Read More »

I can't login in FTP or Plesk with the data you send me.

The most common error is to copy and paste the data without taking care of the spaces at the end, that invalid the login.

Set up email account - Windows live mail

Download Windows live Mail from here, then open the app and fill the spaces as in the example with your data. (Click on the images to zoom) Select IMAP and fill the spaces as in the example, Server address is "mail.YOURDOMAIN.EXT" in both ingoing and outgoing addresses. Then tap "Next". Tap "Finish". Log in the server with your access data.

Reactivate an expired domain

You can activate an expired domain through the relevant section in the Control Panel called "Domains erased" by clicking on "Recover." The visibility of the domain is restored within 24 hours of payment except for cases in which the domain has expired more than 25 days. In this case can serve up to 72 hours for the reactivation of the..... Read More »

DOMAINS

ACCOUNTING & BILLING

CMS / WORDPRESS

SECURITY

EMAIL

BACK UP

PLESK FUNCTIONALITIES

FTP & REDIRECT

DNS / NAME SERVER

DATABASES